FAQs

How do I know if an item is eligible for free shipping?
Free shipping eligibility is displayed on the product page and at checkout. Orders over $99 qualify automatically.

Can I request a different color or size after placing an order?
Once an order is submitted, changes cannot be guaranteed. Contact us immediately for possible adjustments.

How long does it take to process refunds?
Refunds are typically processed within 1–10 business days after we receive and inspect the returned item.

Do you offer bulk or wholesale discounts?
Yes, bulk orders may be eligible for discounts. Please contact us with order details for a quote.

Can I split my payment across multiple cards?
Currently, we only accept one payment method per order.

How do I know my personal information is secure?
Our website uses SSL encryption and other security measures to protect your data.

Can I set up recurring orders or subscriptions?
At this time, we do not offer recurring orders or subscription services.

How are shipping costs calculated?
Shipping fees are calculated based on your destination, weight, and chosen shipping method at checkout.

What if my tracking information is not updating?
Tracking may take 24–48 hours to update. If it remains unchanged, contact us with your order number for assistance.

How can I confirm that my order was successfully submitted?
You will receive a confirmation email with your order summary. Check your spam folder if it does not arrive within a few hours.